Cancellation Policy

  • verify No cancellation allowed for boats/yachts/fishing rentals.
  • verify For sea trips only, we allow cancellations based on this policy:
  • verify Cancel 72+ hours before trip → Full refund.
  • verify Cancel 48+ hours before trip → 50% refund.
  • verify Cancel within 24 hours → No refund.
  • verify In case of bad weather, the trip is postponed, not canceled.
  • verify Customers can postpone up to 2 times per year, with at least 72 hours’ notice.
  • verify No cancellations allowed during public holidays, only postponement.

Return Policy

  • verify All returns must be requested within 48 hours of service completion.
  • verify Refunds are issued only if the service was not delivered as promised.
  • verify Customers must provide valid proof (photos/videos) for any return requests.
  • verify No returns are accepted for services completed successfully or partially used.
  • verify Processing of valid returns and refunds may take up to 7 business days.
  • verify For hygiene and safety reasons, consumables and food items are non-returnable.
  • verify Bahri App reserves the right to reject return claims that violate the policy.